“We have detected a virus on your computer”
Does this sound familiar? If not then you are one of the lucky ones. Calls like this usually come with an Indian accent, that is because most of these calls originate from India. They are very clever as they catch you off guard and instil fear in to your day.
They follow the script by either trying to convince you that your computer has problems by helping you navigate to the event log. The event log keeps a record of all events on your computer. It logs when your computer does not respond or when it does not react in a timely manner and much more. The log always has some problems to report most of which would not cause any noticeable effect when using your computer.
The problems arise when you are caught out and you see this log you fear the worse and begin trusting what the caller says. The caller then offers to cure the problem and asks you to navigate to a site and allow them remote access. Once on your computer they can install malicious programs and/or see your files. At some point in the call, the caller will ask you to pay for the services. This usually means navigating to a hoax payment site and entering personal payment details. In a lot of instances, the caller is still connected remotely and can see and copy all your personal details.
My advice is to hang up on any caller who calls you without your prior knowledge and makes claims about your computer and do not follow any instructions to visit an unknown website. Microsoft are very clear on this and make no qualms in saying: “Neither Microsoft nor our partners make unsolicited phone calls (also known as cold calls) to charge you for computer security or software fixes.”